Cancellation policy


Purchase Options & Cancellation Policy



We create each piece with care, intention, and respect for materials. Thoughtful purchasing helps reduce waste and supports a slower, more sustainable process. Thank you for honoring our work.



Order Processing



  • Orders enter processing once payment clears.
  • Each item receives individual attention.
  • Processing begins within 24–72 hours of purchase.




Cancellations



  • Cancellation requests accepted within 12 hours of purchase.
  • Requests must include order number and be submitted via email or contact form.
  • After 12 hours, orders move into preparation and no longer qualify for cancellation.




Made-to-Order & Custom Pieces



  • All made-to-order and custom items remain final sale.
  • These pieces begin creation shortly after purchase.
  • No cancellations, refunds, or exchanges.




Pre-Orders & Subscription Purchases



  • Pre-orders stay final once production begins.
  • Subscription orders require cancellation before the next billing cycle to avoid charges.




Refunds



  • Approved cancellations receive refund to original payment method.
  • Processing time ranges 5–10 business days.
  • Shipping fees stay non-refundable.


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Order Changes


  • Address updates accepted within 12 hours of purchase.
  • Product changes require cancellation and placement of a new order.

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Contact

  • Email: th@thehandmadesinc.com
  • Please include full name and order number.


We appreciate mindful choices and your support of intentional, low-waste craftsmanship. 🫢🏽